BOOKING INFORMATION, TERMS and CONDITIONS

• Dolphins and other wild life: Wild and Free only visit genuinely wild and free animals and cannot guarantee their presence. On dolphin-swim programmes we do expect dolphins to be present at least 80% of the time based on past history.
• Swimming: On dolphin-swim programmes, you must be able to swim and be confident in open water.
• Risks: Swimming with dolphins is a moderately physically strenuous active holiday and can be in remote areas or where there can be additional risks of disease and injury. It is not suitable for people with certain health and fitness conditions. Please get medical advice before booking if you are pregnant, over 60 years of age, have endured an injury or operation or have any doubts about your ability. Our boat operators have very structured procedures and regulations to ensure maximum safety in the boats and in the water. It is wholly within your responsibility to indicate upon booking, the degree of competence and experience you have in the open water. It is also imperative that you inform us of any health condition whatsoever (physical or emotional) which could effect your participation in the open water activities.
• Itinerary: The holiday itinerary should be used only as a guide. We reserve the right to change it to take into account unexpected conditions, and of course to take account of the dolphins or weather conditions.
• The decisions of the Tour Leader or Camp Manager are final on all matters relating to the programme.
• Excursions: Any excursions or on-site activities which may be arranged on behalf of clients after the commencement of the holiday are not to be treated as forming part of the clients' holiday package.
• We accept responsibility for ensuring that all component parts of your holiday are supplied to you as confirmed by us to you in travel details and that the services offered are a reasonable standard. If there is anything which you consider needs repairing or changing, or is not to your satisfaction, please notify us immediately and we will respond to remedy the situation within 24 hours.
• Transport: We will arrange airport and boat transfers. We use local providers who we have always found to be safe and efficient. If you have any cause for concern about the driving or the vehicle condition, please stop the driver and contact us on the mobile phone numbers provided in your holiday information provided by us.
• Conduct: Wild and Free reserves the right to require to withdraw from the holiday any person whose actions or conduct is considered by Wild and Free in its absolute discretion to be incompatible with the comfort and safety of other clients or to be offensive to them, or breaks the laws or local regulations of the country. In the event of such conduct, no liability whatsoever will be owed to that person by Wild and Free upon withdrawal from the holiday.
• Travel Documents: It is your responsibility to ensure that all necessary travel documents such as passports, visas and flight tickets are obtained and valid.
• Travel Insurance: It is an essential condition of your booking a holiday that you take out comprehensive holiday insurance. We will ask you to let us have evidence of the insurance prior to the commencement of the holiday and your holiday is subject to adequate insurance cover being in place before then.
• Flights: Wild and Free recommends ABTA and ATOL registered travel agencies for your travel arrangements.
• Brochures: To keep our prices low and to conserve trees, as well as to give us the flexibility to present you with the most up to date information at all times, we do not produce a brochure. All the information is posted on our website, which is regularly updated.
• Under 18 clients must be accompanied by a responsible adult.
• Payment: We welcome payment in sterling by credit card, cheque, bank transfer or bank draft. Cheques should be crossed and made payable to 'Wild and Free In Trust for Clients Account' and sent to the address below.
• Deposit: An initial non-refundable deposit of £200 per person is required together with a signed booking form (signed by the named client or a parent or legal guardian if under 18) must be received by Wild and Free before any contract exists. If booking less than 90 days prior to departure the full amount is payable. Any balance is due 90 days prior to departure. If the balance is not paid in time we reserve the right to cancel your holiday and apply the cancellation charges as set out below. All bookings will be confirmed by Wild and Free by email.
• Your Security: Wild and Free operates a Trust Account, meeting the UK and EC regulations regarding travel and package holidays, providing 100% financial security to consumers. This means that your money will be refunded in the unlikely event of our withdrawing our services or insolvency.
• Complaints: If you have any complaint you should make it known at the earliest opportunity to our local representative. If they are unable to resolve the problem to your satisfaction you should contact our UK office. If at the end of your trip you feel that your complaint has not been properly dealt with you must first notify us in writing within 21 days of your scheduled date of return and we will do our best to resolve the problem.
• Holiday cost breakdown: The details of individual costs which make up the total quotations for client bookings are confidential between ourselves and our suppliers. We therefore cannot provide breakdowns of individual costs.
• No refunds will be given for any part of the programme provided but not participated in by the client.
• Your booking is accepted on the understanding that you realise that the tourism infrastructure in relation to both travel and accommodation may be substantially lower than you would expect in Europe or North America. As a consequence we do our best to make sure internal connections and transfers go smoothly but this may not always be possible due to flight cancellation, local political situations, weather, mechanical breakdown, or other unforeseen circumstances. No refunds will be given for services not utilised.
• Cancellations must be in writing and will incur the following charges: Up to 90 days before departure = loss of deposit. 90 or less days before departure = loss of 100% of total price.
• Alterations by you: We will do our best to make any alterations you may require after confirmation has been issued subject to the payment of any increased costs relevant to the change, and if less than 12 weeks prior to departure in addition a £30 charge will be levied together with any communications costs incurred.
• Delays: As the travel arrangements that we arrange are for small numbers of passengers we can make no special arrangements if you are delayed at the outward or homeward points of departure.
• Foreign Office Travel Advice: From time to time the British Foreign Office (www.fco.gov.uk) issues Travel Advisory Notices giving advice regarding travel to a particular destination, which you should consult. If the FCO advises against all travel we will probably have to cancel your holiday (we have to follow the advice of our insurers). If the FCO advises against non-essential travel we will not usually cancel your holiday, but will be happy to give our opinion of the possible risks involved. The decision to travel or not in this case will be yours, and our normal cancellation conditions will apply. You should also check your travel insurance to confirm how an FCO Travel Notice affects your policy, as this varies between insurers.
• Liability: We do not accept any liability for: cancellations; delays or changes caused by war, threat of war, closure of airports, civil strife, industrial action, natural disaster, technical problems due to transport, staff cancellations or other events beyond our control; participants' medical or psychiatric conditions which may develop during or subsequent to the holiday or programme; loss of or damage to personal property of participants; or any expenses incurred whilst travelling to or from or in preparation for the programme.
• Cancellation by us: We reserve the right to cancel individual bookings or terminate any arrangement at our discretion. Subject to circumstances not involving any breach of our booking conditions all moneys paid to Wild and Free will be refunded.
• Drugs: Do not have anything to do with recreational drugs and do not bring them with you.
• Jurisdiction: All matters arising from your contract with us are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.